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Unik Fam Double Points Day - Every 28th of the Month

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Frequently Asked Questions

What is the Unik Family Membership Program?

Unik Family is your exclusive wellness partner program. By joining Unik Family, you will be eligible to earn rewards points, redeem points for products, and enjoy other member-exclusive perks.

How do I join the Membership Rewards Program?

First, create an account. Click the "Profile" icon in the upper right corner of the website and select "Register Here" to begin the registration process. After filling in your personal information, you will successfully register and log in to your account page, automatically becoming "The Ritual".

*Please note that each customer can only hold one account.

How do I earn points?

1. For every HK$1 spent on the Unik website, you will earn 1 point (based on the actual checkout amount, after deducting all discounts and shipping fees). Points will be credited to your account directly after the order is shipped.

2. Upgrade to "The Glow": Receive a one-time bonus of 2,000 points.

3. Upgrade to "The Sanctuary": Receive a one-time bonus of 4,000 points.

*Please ensure you are logged into your member account when checking out, otherwise you are not eligible to earn points for that order.

How can I check my points balance?

You can log in through the "Profile" icon in the upper right corner of the Unik website or through the "Unik Family Membership Program" page. Please use the email and password you registered with to log in.

After logging in, you can view your earned points, points history, coupons, and past reward records.

How do I upgrade my membership level?

Unik Family members who accumulate a specified spending amount within 365 days can upgrade their memberships and enjoy more member benefits:

Accumulate spending of HK$2,500 within 365 days to upgrade to "The Glow".

Accumulate spending of HK$5,000 within 365 days to upgrade to "The Sanctuary".

Will my membership expire or be downgraded?

The Ritual: Permanent membership that will not expire.
The Glow and The Sanctuary: Membership is valid for 365 days.

If you fail to reach and maintain the required cumulative spending amount (The Glow: HK$2,500, The Sanctuary: HK$5,000) within 365 days from the membership effective date, your membership will be downgraded.

Example:

  • If you reach The Glow on May 5, 2025, you will retain this tier until May 4, 2026.
  • To stay beyond May 5, 2026, you must spend HK$2,500 between May 5, 2025 – May 4, 2026.

If you fail to meet the spending requirement, you’ll be downgraded to The Ritual.

How long are my membership points valid?

In General, all points are valid for 365 days from the date they are earned.

What happens if my order is returned or canceled?

Unfortunately, any points earned from that order will be deducted from your rewards balance.

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