Product Information
Where are Unik supplements manufactured?
Our supplements are manufactures exclusively GMP-certified facilities in Australia, adhering to the strictest regulatory standards, providing you with wellness solutions of integrity.
What is the difference between the sachets and the bottles?
Our sachets are ideal for on-the-go convenience, while the new bottle formulation provides a more sustainable option for your favorite supplements, making daily use simpler and more efficient.
Are Unik's supplements vegan or gluten free?
Our formulations undergo stringent quality control to ensure hypoallergenic properties and high-quality standards. Some of Unik's products are free from animal and dairy ingredients. You could visit individual product pages to view detailed ingredient information or consult with our qualified nutritionists for personalized advice.
What are the ingredients in Unik's supplements?
Our health supplement ingredients are carefully selected by Australian naturopaths and registered nutritionists, ensuring high quality, purity, and 100% Australian-made products. Specific ingredients vary by product, we recommend you consulting with our qualified nutritionists before making a purchase.
Product Usage
Who can use Unik supplements?
Our supplements are formulated for adults looking to enhance their wellness, boost energy, improve sleep, and maintain overall health. However, individual suitability may vary, plesae consult your healthcare professional if you have any concerns.
Can I combine different Unik supplements in my routine?
Yes, most of our products can be taken together. For instance, combining Better Sleep Support with Stress Relief Energy Booster is a popular choice for managing both sleep and stress. However, we recommend consulting a healthcare professional for personalized advice, especially if you are currently taking any medications.
Can I replace my current medication with Unik's supplement?
Unik's supplements are designed to support overall health and wellbeing but should not be used as a substitute for medical treatment.
Shipping & Delivery
How's shipping cost charged?
The shipping cost will be calculated based on your delivery address and order amount. You may refer to the shipping fee calculated automatically upon checkout.
How could I be entitled to free shipping?
Enjoy free shipping on all orders over $400 or when purchasing any two products. Please refer to the website announcement or checkout page for the latest information
Which countries do you ship to?
We offer international delivery services, covering the following regions: Hong Kong Special Administrative Region, Macau Special Administrative Region, Australia, the United Kingdom, Indonesia, Malaysia, Singapore, New Zealand, the Philippines, Taiwan, Thailand, the United States, and Vietnam.
What are your shipping options?
We provide local delivery through SF Express, with orders arriving within 3 to 5 business days from shipment. For overseas shipping, we use DHL. If you're unsure about delivery options or need assistance, please contact our customer service team.
When can I receive my order?
Orders typically arrive within 3 to 5 business days for local delivery and 14 to 30 days for international shipping. Should you have any queries, please contact our customer service team for assistance.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your shipment.
Return & Refund Policy
Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate changes before the order is processed.
What is your refund and return policy?
Due to food hygiene and safety reasons, all of our sold products are non-returnable, non-exchangeable, and non-refundable. You may consult with our qualified nutritionists who can assist you in selecting the most suitable products based on your personal health needs before making a purchase.
Can I exchange a product if I'm not satisfied with it?
Unfortunately, we do not offer exchanges either. We recommend carefully reviewing product descriptions and ingredient lists prior to purchase to ensure that you choose the right product for your needs.
Company
Are Unik's supplements safe and credible?
We have obtained dual certification from the TGA (Therapeutic Goods Administration) and GMP (Good Manufacturing Practice), reflecting our commitment to quality. These stringent standards ensure that our products meet the highest benchmarks in quality, safety, and efficacy.
How is Unik's reputation?
We work closely with our manufacturer that has accumulated over 30 years of expertise in the field. With trust and transparency as our core values, we maintain an open and honest approach from sourcing raw materials to developing scientific formulations, providing you with premium nutritional supplements.
Loyalty & Membership
How do I create an account?
To create an account, click on the "Profile" icon located at the top right corner of our website. Then, select "Sign up here" to begin the registration process. Simply fill in your personal details, and you will be successfully registered and redirected to your account page.
What are the benefits of becoming a member?
As a member of the Unik Family, you will enjoy exclusive benefits, including:
- Earn 1 point for every dollar spent on Unik products (i.e., $1 = 1 point).
- Redeem your points for products or discounts on future purchases.
- Gain early access to new products, special promotions, and member-only offers.
Where can I find my rewards and how to use them?
You can redeem your awards by clicking "You have 1 reward" in your account page. Select "Apply" to claim your rewards.